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Introduction Privacy Policy

Welcome to Trawelltopia.com (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, Trawelltopia.com (the “Site”), and make use of our villa booking services in Croatia.

1. Information We Collect

1.1 Personal Information

When you visit our Site and make a booking, we may collect the following personal information:

• Name

• Email address

• Phone number

• Billing address

• Payment information (such as credit card details)

• Passport or ID information (for booking purposes)

• Travel itinerary and preferences

• Any other information you provide voluntarily

1.2 Non-Personal Information

We may also collect non-personal information automatically as you navigate through the Site. This may include:

• IP address

• Browser type and version

• Operating system

• Referring/exit pages

• Date and time of your visit

• Clickstream data

2. How We Use Your Information

2.1 Personal Information

We use the personal information we collect to:

• Process and manage your bookings

• Communicate with you regarding your reservations and provide customer support

• Send you confirmation emails, updates, and promotional materials (if you have opted-in)

• Improve our services and website functionality

• Comply with legal obligations and resolve disputes

2.2 Non-Personal Information

Non-personal information is used to:

• Analyze trends and usage patterns to improve our Site and services

• Enhance the user experience on our Site

• Maintain the security and integrity of our systems

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this Privacy Policy. We may share your information with:

• Trusted third-party service providers who assist us in operating our Site and conducting our business (e.g., payment processors, IT service providers)

• Business partners and villa owners in Croatia to facilitate your bookings

• Legal authorities if required by law, regulation, or legal process

• Other third parties with your consent

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is 100% secure.

5. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.

• Rectification: You can request to correct or update any inaccurate or incomplete information.

• Erasure: You can request to delete your personal information, subject to certain legal obligations.

• Restriction: You can request to restrict the processing of your personal information under certain circumstances.

• Data Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.

• Objection: You can object to the processing of your personal information for direct marketing purposes.

To exercise these rights, please contact us at mail@trawelltopia.com.

6. Cookies

Our Site uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can control the use of cookies through your browser settings.

7. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these websites. We encourage you to read the privacy policies of any linked sites.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on this page and indicate the effective date of the changes. Your continued use of the Site after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Trawelltopia.com

Email: mail@trawelltopia.com

Address: Put sv. Jurja 63, 21216 Kaštel Novi (Grad Kaštela), Croatia

Thank you for choosing Trawelltopia.com. We are committed to ensuring your privacy and the security of your personal information.

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