T & C
1. Introduction
Welcome to Trawelltopia.com (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, Trawelltopia.com (the “Site”), and our villa booking services in Croatia. By accessing or using our Site, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Site or services.
2. Company Information
Trawelltopia.com Bozic Tourism Service d.o.o.
Put sv. Jurja 63, 21216 Kaštel Novi (Grad Kaštela), Croatia
Email: mail@trawelltopia.com
Phone: +49 171 8608324
3. Services Provided
We offer villa booking services in Croatia, including travel-related services. Our services are provided to customers worldwide who wish to book accommodations in Croatia.
4. User Responsibilities
When using our Site and services, you agree to:
• Provide accurate and complete information during the booking process.
• Comply with all applicable laws and regulations.
• Respect the property and rules of the villa you book.
• Not use our Site for any unlawful or prohibited activities.
5. Booking Process
5.1 Making a Booking
To make a booking, select your desired villa and dates, and follow the on-screen instructions to complete the reservation. You will receive a confirmation email once your booking is confirmed.
5.2 Payment Methods
We accept the following payment methods: Credit Card, PayPal, cash.
5.3 Deposit Requirements
You don’t need a deposit.
5.4 Cancellation Policy
Cancellations must be made in accordance with our cancellation policy:
• Cancellations made 60 days before the arrival date will receive a full refund.
• Cancellations made within 60 days of the arrival date will not be refunded.
• Check the specific information on the listing page.
6. Pricing and Payment
6.1 Pricing
All prices are listed in EUR/€ and include applicable taxes and fees. Prices are subject to change without notice, but any changes will not affect confirmed bookings.
6.2 Payment Terms
Full payment is required at the time of booking. If your payment is declined, your booking will not be confirmed.
6.3 Refund Policy
Refunds will be processed according to our cancellation policy. Refunds will be issued to the original payment method within 14 days of the cancellation confirmation.
7. Liability
7.1 Company Liability
We strive to ensure the accuracy of the information on our Site, but we do not guarantee that the Site will be error-free or uninterrupted. We are not liable for any damages arising from your use of the Site or services, except in cases of gross negligence or intentional misconduct.
7.2 User Liability
You are responsible for any damages to the villa during your stay. You agree to indemnify and hold us harmless from any claims arising from your use of the villa or services.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy [link to privacy policy] to understand how we collect, use, and protect your personal information.
9. Intellectual Property
All content on the Site, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content from the Site without our prior written consent.
10. Dispute Resolution
10.1 Governing Law
These Terms are governed by the laws of the Republic of Croatia.
10.2 Dispute Resolution Process
In the event of a dispute, you agree to first contact us to attempt to resolve the issue informally. If we are unable to resolve the dispute, you agree to submit to the exclusive jurisdiction of the courts located in Split, Croatia.
11. Miscellaneous
11.1 Changes to the Terms
We may update these Terms from time to time. We will notify you of any changes by posting the new Terms on the Site. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
11.2 Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Trawelltopia.com - Bozic Tourism Service d.o.o.
Email: mail@trawelltopia.com
Phone: +49 171 8608324
Address: Put sv. Jurja 63, 21216 Kaštel Novi (Grad Kaštela), Croatia
Thank you for choosing Trawelltopia.com. We hope you enjoy your stay in Croatia!